HANDLING TIME PROJECTION:
1-3 business days depending on order volume
WHAT IS HANDLING TIME?
The handling time is the numbers of business days we take to ship the item after receiving your cleared payment.
HOW DO WE SHIP?
We ship using UPS SurePost. This service provides the convenience of UPS shipping and USPS-delivery to customers' mailboxes.
You will be provided shipping confirmation via email when your shipping label is created. This confirmation will contain your tracking number.
Delivery generally takes 1-3 business days once picked up.
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
*Purchase to delivery is generally 2-5 business days.
Can I cancel an order once it has been placed?
You may cancel your order via email up to the time that your order is shipped from TPV. If the order has already been processed and shipped, you cannot cancel the order. Once it has been shipped, you may return it.
What does undeliverable as addressed mean?
Mail that is undeliverable as addressed is forwarded, returned to TPV, or treated as dead mail, as authorized for the particular class of mail.
*Please note that addresses entered during checkout are unaltered in any way, shape, or form.
The customer is ultimately responsible for payment to reship the item(s).
How do I purchase Reshipment for UAA/Exchanges?
It's simple. Click on UAA/Exchanges at the bottom of the "Home Page", add to cart, and purchase. Please send an email to firstname.lastname@example.org once your payment for reshipment is complete. Your exchange will ship as soon as TPV receives your returned item(s) and payment for reshipment is received.
Thank you for your patience and support